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Once your order has been placed, you will receive an order confirmation by email. Please review your order details carefully. If you notice an error, contact us as soon as possible at info@yucatanwestern.com. We will do our best to make changes before your order is processed.

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All payments are processed securely through the payment methods available at checkout. Orders will only be processed once payment has been successfully received.

 

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We currently ship to countries within Europe.

• Orders placed before 4:00 PM (16:00 CET/CEST) will be processed the next business day and shipped within two to three business days.

• Orders placed after 4:00 PM, during weekends, or on public holidays will be processed on the next business day.

• Once your order has been shipped, you will receive a shipping confirmation and tracking information, where available.

Please note that delivery times are estimates and may vary depending on the destination and the shipping carrier. We are not responsible for delays caused by the courier or circumstances beyond our control.

Please ensure that your shipping address is correct before completing your order. We cannot be held responsible for lost or delayed shipments resulting from incorrect or incomplete address information.

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You may return your purchase within 14 days of receiving your order.
 

To qualify for a return:

• Items must be unused, undamaged, and returned in their original packaging.

• Please complete the enclosed return form, indicating the reason for your return.

• The costs for sending a return package are borne by the buyer.
   

Once we have received and inspected your return, your refund will be processed to your original payment method. Please allow up to 5–10 business days for the refund to appear, depending on your payment provider.

We reserve the right to refuse returns if the returned items show signs of use, damage, or are not returned in their original condition.

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If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order. Include your order number and clear photos of the issue so we can resolve it as quickly as possible.

 

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If you have any questions regarding your order, shipping, returns, or our products, please feel free to contact us at info@yucatanwestern.com.

We aim to respond to all inquiries as quickly as possible and appreciate your trust in Yucatan Western Tack.